Frequently Asked Questions

Looking for more information? Browse our frequently asked questions for helpful answers about ordering, shipping, retail locations, and more.

Product FAQ

How should I store my Young's Pecans? What is their shelf life?

Order FAQ

Can I make changes to my order?

Changes to an existing order can be requested through our customer service department but should be requested 48 hours prior to the requested ship date. Requests made on or after ship date may not be possible.

The most efficient way to request a change is to emailcustomerservice@youngspremiumfoods.comand include your order number in the subject line of the email.

Do you offer refunds or returns?

We guarantee the quality and freshness of our products. If you are unsatisfied with the product, please contact us via phone or email.

Quality issues must be reported within 30 days of shipment. All refunds will be issued to original customer. Due to food safety reasons, we cannot accept exchanges or returns.

Can I be added or removed from your catalog mailings?

We mail out catalogs to our existing customers each November. Once you place an order, you will be added to our mailing list. If you would like to be removed from that list, just email us at customerservice@youngspremiumfoods.com.

Shipping FAQ

How do I track my order?

When your order is received, we will send an Order Confirmation Email with a summary of the order. Then when the order is shipped out, you will receive a Shipping Confirmation Email containing a FedEx Tracking Number.

If your order includes multiple recipients, you will receive a separate email for each recipient.

How long does it take for my order to ship?

Most orders ship the same day or the next business day. During our peak holiday season, please allow an additional 1–2 business days for processing.

What shipping carrier do you use?

We primarily ship orders through FedEx Ground. Expedited shipping options, including FedEx 2-Day and Overnight, are also available for an additional charge.

Do you ship internationally?

At this time, we only ship within the 50 United States and do not offer international shipping.

Can you ship to a P.O. Box?

Yes, we can ship to P.O. Boxes. However, delivery may take longer than shipments sent to a physical street address, so we recommend using a physical address when possible.

What should I do if my order arrives damaged?

If your order arrives damaged, please email customerservice@youngspremiumfoods.com with your order number and photos of the damaged package or product. Our customer service team will be happy to assist you.

What should I do if my order is missing?

If your order is marked as delivered but you have not received it, please email customerservice@youngspremiumfoods.com with your order number so our customer service team can look into the shipment and assist you.

Retail Location FAQ

Where are your retail locations located?

Florence, SC

Highway 52 & I-95
2005 Babar Lane
Florence, SC 29501

Mon - Sat: 9am - 6pm
Sun: 10am - 6pm

+1 843-662-2452

North Myrtle Beach Barefoot Landing

4832 HW17 S
North Myrtle Beach, SC 29582

Sun - Thurs: 10am - 8pm
Fri - Sat: 10am - 9pm

+1 800-729-6003

Can I order café items online?

Yes. Many café menu items can be ordered ahead for pickup or delivery through our online ordering partners.

Visit our Florence Deli Menu page for current offerings.


Can I have something shipped home if I am traveling?

Absolutely! If you're visiting from out of town, we can ship most purchases directly to your home so you can enjoy your Young's favorites without the extra luggage.

Can I be added or removed from your catalog mailings?

We mail out catalogs to our existing customers each November. Once you place an order, you will be added to our mailing list. If you would like to be removed from that list, just email us at customerservice@youngspremiumfoods.com.

Do you offer samples in your stores?

Samples are often available throughout the year, allowing visitors to discover new flavors and find their next favorite Young's product. Sample availability may vary by location and season.

Contact Our Customer Service Team

Email

customerservice@youngspremiumfoods.com

Phone

1-800-729-6003